ANYTIME. ANYWHERE

Strategic Partnerships - Travel Risk Management & Security Services

Global medical emergency experts providing support in remote and hostile environments.

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100k+
people supported
3k+
medical cases managed yearly
24/7
operations centre
115k+
global network hospitals

Our Expertise

Medresq is focused entirely on providing world-class medical assistance you can trust. We have formed strategic partnerships with key providers to offer a complete travel risk management solution, including:

  • Travel Risk Intelligence
  • Security Planning
  • Crisis Response & Medical Emergency Response Planning (MERP)

Core Values & Excellence

Medresq aligns with providers who share our core values, ensuring every aspect of travel risk management is handled with professionalism and care.

  • Passion - going the extra mile
  • Knowledge - latest knowledge and best practice
  • Integrity - acting in the best interests of patients at all times
Team of colleagues discussing travel risk management report – Medresq core values of passion, knowledge and integrity in medical assistance.

Proactive Protection for Travelers

By integrating medical expertise with travel risk intelligence and security, we offer a seamless, proactive approach to safeguarding travelers. Medresq stands as a trusted partner in protecting individuals and organisations worldwide, whether:

  • Responding to medical emergencies
  • Assessing potential risks
  • Coordinating evacuations
Smiling female traveler using laptop with coffee at airport – Medresq proactive protection and emergency medical support for global travelers.
Team of colleagues discussing travel risk management report – Medresq core values of passion, knowledge and integrity in medical assistance.Smiling female traveler using laptop with coffee at airport – Medresq proactive protection and emergency medical support for global travelers.

Comprehensive Medical Assistance Tailored for Your Needs

Our Global Network

Medresq gives you access to our extensive global network of healthcare providers, assistance partners and medical transport operators.

Our network is managed by our UK based assistance team who are on standby to support clients anytime, anywhere.

55+

Multi Specialty Hospitals

47

Regional Assistance Partners

10k+

Dedicated Ground Ambulances

1k+

Specialist Air Ambulance Jets

12k+

Out Patient Clinics

Red emergency rescue boat on open sea providing maritime medical assistance – Medresq global offshore emergency response services.

Medresq - A Global Solution

We provide 24/7 Medical Assistance — Anytime, Anywhere. See how we work.
HOW WE ACT

Notification of Medical Emergency

01
An international engineering company, based in Singapore, notifies the medresq 24hr response center in the UK that one of their employees, a British national, has suffered a medical emergency while working on a project in Mozambique.
02
The patient is quickly transferred to the nearest medical facility for urgent care.
03
Medresq is activated through their UK Operations Centre to respond to the emergency.
HOW WE ACT

Medresq Medical Emergency Response Plan Activation

01
Medresq’s operations team immediately assesses the situation and flags the location as high-risk.
02
The team recognises that the local medical facilities cannot provide the necessary care for the patient’s condition.
03
To ensure the patient’s safety, Medresq activates its Medical Emergency Response Plan (MERP) for Mozambique and triggers its medevac provider in South Africa.
HOW WE ACT

Medevac Coordination to South Africa

01
Medresq begins planning for a medevac to transfer the patient to a location which can offer a higher standard of medical care.
02
The Medresq medical team establishes communication with the patient and local hospital staff in Mozambique to evaluate the situation and gather further medical information.
03
This information is passed to the medevac team, and an ICU-equipped air ambulance is dispatched to retrieve the patient.
HOW WE ACT

Confirmation of Admission to South African Hospital

01
The patient arrives in South Africa and is immediately admitted to a hospital within Medresq’s network.
02
The hospital is known for its excellent critical care, ensuring the patient receives the best treatment.
03
Medresq guarantees that all medical expenses are covered, offering peace of mind to the patient and their family.
HOW WE ACT

Coordination of Patient’s Safe Return to the UK

01
Once the patient’s condition stabilises, Medresq arranges their safe transport back to the UK.
02
The patient receives ongoing care throughout the journey to ensure their well-being.
03
Continuing medical management & cost containment for the claimant

Why Choose Medresq?

Expert Care with a Personal Touch.

With 20+ years of experience, we deliver personalized support backed by medical expertise and clear communication. Your well-being is our priority.

Get Expert Care
01
1/5

Consistent, people-centred medical support

Medresq provides comprehensive medical assistance that puts people first. We take account of each client’s circumstances and every individual’s needs, delivering support that is tailored, responsive and available when it matters most.

Medresq emergency rescue team with patient on stretcher receiving medical assistance
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2/5

Global Reach

Working with medresq provides clients with access to an extensive network of global healthcare providers, assistance partners, land and air transport operators and travel risk management services.

Mountaineer in red jacket on snowy peak symbolizing Medresq global reach and support
03
3/5

Designed around your needs

We shapes our services around each client, their people and their operating environment. We bring together the right elements of our medical assistance offering to provide support that is practical, responsive and suited to your circumstances.

Doctors and clients in consultation – Medresq tailored medical solutions
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4/5

Proven expertise, trusted partners

With more than 20 years’ industry experience, medresq has built a carefully selected network of fully accredited and insured partners. Every provider is reviewed regularly to ensure consistently high standards of service, clinical care and professionalism.

05
5/5

Direct, personal relationships

Our clients have direct access to experienced decision-makers who understand their organisation and can respond quickly when needed. Clear communication, practical advice and long-term relationships are central to the way we work.

Care assistant helping elderly passenger in wheelchair at airport – Medresq personalized client support

How to get your team 24/7 support from medresq

Partnering with us is quick and hassle-free. Follow these simple steps to get covered and ready for any emergency

Request Assistance
01

Contact Us

Reach out to a member of our team to arrange a free consultation to discuss your medical assistance requirements.

02

Consultation

We will discuss your specific needs based on volume and travel patterns as well as any specific requirements or medical considerations.

03

Bespoke Proposal

Based on our consultation, we will generate a bespoke proposal for a retained support service with broken down fee structure.

04

Fully Supported

Once engaged medresq will provide your employees/ insured with 24/7 support in the event of a medical emergency.

See Our Success Stories

Explore our impactful case studies below.

See all Success Stories
How Medresq’s Rapid Response Saved A Life In Mozambique
When a British national suffered a severe heart attack in Mozambique, medresq swiftly activated its Medical Emergency Response Plan, ensuring immediate specialist care.
Emergency doctor providing care – Medresq rapid response in Mozambique

Driven by Trust, Powered by Relationships

Explore what our customers say

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CLIENT
“Absolutely five star service from first contact to the safe nurse-escorted repatriation of my mum from New Zealand back to the UK. ”
Family Member
Escorted Repatriation
CLIENT
“Absolutely professional, helpful and reliable from start to finish.  You are a pleasure to work with and we are glad to have you supporting our team.”
Corporate Client

Discuss Your Employee Healthcare Needs

Reach out to discuss your needs and receive a tailored healthcare strategy.

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Close-up of rescue worker hands holding rope – Medresq employee healthcare support