ANYTIME. ANYWHERE

Insurance Underwriters

Tailored loss management and medical assistance for insurers in specialised industries.

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100k+
EMPLOYEES COVERED
3k+
MEDICAL EMERGENCIES MANAGED
24/7
OPERATIONS CENTRE
100k+
NETWORK PROVIDERS
Insurance underwriter reviewing documents with Medresq medical claims support servicesInsurance underwriter reviewing documents with Medresq medical claims support services
Business meeting for insured members with Medresq tailored support and claims management

Tailored Support for Insured Members

Medresq works closely with insurance underwriters and brokers to deliver comprehensive medical assistance services tailored to the needs of their insured members.

Our seamless, end-to-end medical claims management service ensures that policyholders receive prompt, professional support at every stage of their journey.

This includes everything from the initial emergency response to treatment coordination and case resolution.

Efficient Claims Management

With a strong focus on both patient care and cost efficiency, medresq takes a proactive approach to claims management, balancing exceptional service with careful cost containment strategies.

  • Global Network of trusted medical providers
  • Cutting-Edge Claims Assessment processes
  • Cost Containment Strategies to minimize expenses
Business team reviewing insurance claims management on laptop – Medresq efficient claims processes with cost containment and global provider network.

Transparency & Confidence

Through transparency, efficiency, and a commitment to excellence, medresq enhances the claims experience for both insurers and their policyholders, providing reassurance when it matters most.

Benefits for Insurers and Policyholders:

  • Enhanced Transparency throughout the claims process
  • Efficient Process ensuring timely resolution
  • Reassurance when it matters most
Confident businesswoman holding coffee looking through window – Medresq transparency and confidence in medical claims management services.
Business meeting for insured members with Medresq tailored support and claims managementBusiness team reviewing insurance claims management on laptop – Medresq efficient claims processes with cost containment and global provider network.Confident businesswoman holding coffee looking through window – Medresq transparency and confidence in medical claims management services.

Comprehensive Medical Assistance Tailored for Your Needs

Our Global Network

Medresq gives you access to our extensive global network of healthcare providers, assistance partners and medical transport operators.

Our network is managed by our UK based assistance team who are on standby to support clients anytime, anywhere.

55+

Multi Specialty Hospitals

47

Regional Assistance Partners

10k+

Dedicated Ground Ambulances

1k+

Specialist Air Ambulance Jets

12k+

Out Patient Clinics

Red emergency rescue boat on open sea providing maritime medical assistance – Medresq global offshore emergency response services.

Medresq - A Global Solution

We provide 24/7 Medical Assistance — Anytime, Anywhere. See how we work.
HOW WE ACT

Notification of Medical Emergency

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An international engineering company, based in Singapore, notifies the medresq 24hr response center in the UK that one of their employees, a British national, has suffered a medical emergency while working on a project in Mozambique.f
02
The patient is quickly transferred to the nearest medical facility for urgent care.
03
Medresq is activated through their UK Operations Centre to respond to the emergency.
HOW WE ACT

Medresq Medical Emergency Response Plan Activation

01
Medresq’s operations team immediately assesses the situation and flags the location as high-risk.
02
The team recognises that the local medical facilities cannot provide the necessary care for the patient’s condition.
03
To ensure the patient’s safety, Medresq activates its Medical Emergency Response Plan (MERP) for Mozambique and triggers its medevac provider in South Africa.
HOW WE ACT

Medevac Coordination to South Africa

01
Medresq begins planning for a medevac to transfer the patient to a location which can offer a higher standard of medical care.
02
The Medresq medical team establishes communication with the patient and local hospital staff in Mozambique to evaluate the situation and gather further medical information.
03
This information is passed to the medevac team, and an ICU-equipped air ambulance is dispatched to retrieve the patient.
HOW WE ACT

Confirmation of Admission to South African Hospital

01
The patient arrives in South Africa and is immediately admitted to a hospital within Medresq’s network.
02
The hospital is known for its excellent critical care, ensuring the patient receives the best treatment.
03
Medresq guarantees that all medical expenses are covered, offering peace of mind to the patient and their family.
HOW WE ACT

Coordination of Patient’s Safe Return to the UK

01
Once the patient’s condition stabilises, Medresq arranges their safe transport back to the UK.
02
The patient receives ongoing care throughout the journey to ensure their well-being.
03
Continuing medical management & cost containment for the claimant
Notification of medical emergency in South Africa – British national heart attack response coordinated by Medresq.Medresq emergency plan activation – assistance hub triggers medical evacuation provider in South Africa.Medical coordination flight to South Africa – Medresq organizes medevac transfer to advanced care.Medresq patient admitted to regional hospital with full medical coverage through assistance hub.Global medical coordination – patient’s safe return home to the UK after stabilization managed by Medresq.

Why Choose Medresq?

Expert Care with a Personal Touch.

With 20+ years of experience, we deliver personalized support backed by medical expertise and clear communication. Your well-being is our priority.

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01
1/5

Hollistic people for consistency centred approach

Medresq provides comprehensive medical assistance services that puts people first. We prioritise each client and individual's preferences and circumstances, ensuring that support is tailored, responsive, and aligned with their unique needs. We are there to support your people when they need it most.

Medresq emergency rescue team with patient on stretcher receiving medical assistance
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2/5

Global Reach

Working with medresq provides clients with access to an extensive network of global healthcare providers, assistance partners, land and air transport operators and travel risk management services.

Mountaineer in red jacket on snowy peak symbolizing Medresq global reach and support
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3/5

Tailored Solutions

Medresq tailors its services to meet the need of each individual client. Identifying aspects of the medresq service offering that are most appropriate to meet specific needs is fundamental to cooperating with clients.

Doctors and clients in consultation – Medresq tailored medical solutions
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4/5

Trusted Expertise

With over 20 years of industry experience, medresq only partners with companies that align with their values, are fully accredited and insured. This ensure there is no compromise on the services provided and the care received by clients. Regular auditing processes are undertaken to ensure the highest quality of service is always maintained.

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5/5

Personalized Client Relationship

We build strong, tailored relationships with our clients, offering direct access to decision-makers and providing solutions that fit each client's unique needs. Our approach ensures clear communication and long-term partnerships.

Care assistant helping elderly passenger in wheelchair at airport – Medresq personalized client support

How to get your team 24/7 support from medresq

Partnering with us is quick and hassle-free. Follow these simple steps to get covered and ready for any emergency

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01

Contact Us

Reach out to a member of our team to arrange a free consultation to discuss your medical assistance requirements.

02

Consultation

We will discuss your specific needs based on volume and travel patterns as well as any specific requirements or medical considerations.

03

Bespoke Proposal

Based on our consultation, we will generate a bespoke proposal for a retained support service with broken down fee structure.

04

Fully Supported

Once engaged medresq will provide your employees/ insured with 24/7 support in the event of a medical emergency.

See Our Success Stories

Explore our impactful case studies below.

See all Success Stories
Cruise Ship To Air Ambulance: An Inter-Island Medevac
A young female cruise passenger developed a severe kidney infection that rapidly worsened, requiring urgent intervention.
Rescue team with lifeboat – Medresq cruise ship to air ambulance medevac

Driven by Trust, Powered by Relationships

Explore what our customers say

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CLIENT
“Absolutely five star service from first contact to the safe nurse-escorted repatriation of my mum from New Zealand back to the UK. ”
Family Member
Escorted Repatriation
CLIENT
“Absolutely professional, helpful and reliable from start to finish.  You are a pleasure to work with and we are glad to have you supporting our team.”
Corporate Client

Discuss Your Employee Healthcare Needs

Reach out to discuss your needs and receive a tailored healthcare strategy.

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Close-up of rescue worker hands holding rope – Medresq employee healthcare support